Terms & Conditions

All prices include VAT. By completing a booking, you confirm that you have read and agree to these terms.

1. About us

The Little London Music School (“we”, “us”, “Little London”) is operated by Little London Music Ltd. You can contact us at info@thelittlelondonmusicschool.com.

2. Booking and enrolment

Children must be enrolled for the term. They must have reached the minimum age for their class, and not passed the maximum age, by the first day of term.

Classes can be joined part way through a term, subject to availability. The price shown is pro-rata, based on the number of sessions remaining.

Classes are not transferable to another child or adult.

Classes cannot be frozen or carried over from one term to another.

Siblings over the age of 6 months who attend a class must be enrolled.

A 20% discount applies to the second and each following sibling, when booked in the same booking for the same term.

There are no classes during half term or on Bank Holiday Mondays. Term prices already allow for these closures.

Please tell us about any allergies, medical needs or accessibility requirements before your first class.

3. Trial classes

Trials are for children new to Little London and run for two consecutive weeks, so that your child has time to settle in and we can find the best class fit.

Cancelling a trial class less than 36 hours before it starts incurs a £13 cancellation fee.

Fees for missed trial classes are not refundable.

4. Cancellations and refunds

To cancel, please email info@thelittlelondonmusicschool.com.

If we receive your notice more than 14 days before the start of term, you will receive a full refund.

If we receive your notice 7 to 14 days before the start of term, a £15 administration charge will be deducted from your refund.

If we receive your notice less than 7 days before the start of term, £25 will be deducted from your refund.

Refunds cannot be offered once the term has started. This includes bookings made after the term has begun, which are non-refundable from the date of booking.

Missed classes, including those missed through illness, cannot be refunded or credited. A missed class may be made up within the same term, but this is at our discretion and depends on availability at the relevant location and day.

Priority booking fees are non-refundable.

Holiday club bookings can only be changed or refunded with a minimum of 48 hours’ notice.

Nothing in this section affects any rights you have under consumer law.

5. If we change or cancel a class

If we cancel a class, we may offer a replacement, either a rescheduled live class or a pre-recorded class, at our discretion.

If we are unable to offer a suitable replacement, we will offer a credit or a pro-rata refund for the missed class, to be confirmed.

We may need to change a teacher, class time or venue. We will give you as much notice as we reasonably can.

We are not responsible for classes that cannot go ahead because of events outside our reasonable control, such as venue closure, severe weather, travel disruption or illness. We will always try to offer a replacement where we can.

6. Health and illness

Please do not attend if you, your child or the accompanying adult has COVID-19 or any other contagious or communicable illness.

Please let us know if you develop symptoms or test positive after attending a class, so that we can inform other families where appropriate.

7. Attending classes

Classes are designed to be enjoyed by the child and an accompanying adult together. The accompanying adult must stay with the child for the whole class and take part.

You, or the adult in attendance, remain fully responsible for your child throughout the class and your time at the venue. No child may be left unattended at any point.

No phones are permitted in any class or club. A secure area is provided outside the teaching space for phones and other valuables.

No photos, videos or recordings of any kind may be taken of any child or any part of a class. If you would like a photo of your child, please ask before or after class and we will happily help.

No class content may be copied or reproduced in any way.

8. Photography and filming by Little London

We may occasionally take photographs or video at concerts and events for our own records and promotion. We will always ask for your consent first, and you may withdraw it at any time by emailing us.

9. Liability

Classes are attended at your own risk. To the fullest extent permitted by law, we are not liable for loss, damage or injury arising from attendance.

We do not exclude or limit liability for death or personal injury caused by our negligence, or for anything else that cannot be excluded by law.

We cannot accept responsibility for any person who contracts COVID-19 or any other illness while attending.

10. Data protection

We hold your details and your child’s details only to run classes and communicate with you. Please see our privacy policy for how we use, store and protect your data.

11. General

We may update these terms from time to time. The terms in force when you book will apply to that booking.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.